Privacy Policy

We respect your privacy and comply with applicable laws in Indonesia, including UU PDP. This document explains how we handle your information for Whisper Springvale Vocal Courses (“we”, “us”), your rights, and our safeguards.

Unless otherwise stated, we act as the controller of your personal data. Where service vendors assist us (e.g., analytics or email delivery), they act as processors bound by contracts.

Audience: Indonesian users (en-ID). If you reside elsewhere, local rules may additionally apply.

Data we collect

We collect only what we need to deliver our courses and support. This includes: • Contact data (name, email, phone)
• Account data (login identifiers, preferences)
• Course data (enrollments, schedules, progress)
• Payment references (invoice IDs, masked card brand — we do not store full card numbers)
• Technical data (IP, device type, browser, approximate location, timestamps)

We do not collect unnecessary data. “Personal data” includes identifiers and contact details.

Basis of processing: consent, contract necessity, and legitimate interests where appropriate.

Retention and deletion

We keep data only as long as needed: transactional records up to 5 years for compliance, account data for the life of the account, and logs for 12 months unless required longer for security. Upon verified request, we delete or pseudonymize personal data.

Cookies

We use essential cookies for authentication and preferences. With your consent, we may use analytics or marketing cookies to improve our service. You can manage consent using the cookie banner or preferences below.

Essential (always active)
Analytics (consent-based)
Marketing (consent-based)

You can change your mind anytime.

Your rights

Access and correction
Deletion (where applicable)
Withdrawal of consent
Data portability (export in a common format)
Objection and restriction of processing
Complaint to authorities per UU PDP

Average response time: 72:00:00

Security

We implement reasonable safeguards: encryption in transit (TLS), least privilege, access logging, and routine reviews. Incident handling includes user notification consistent with UU PDP timelines where required.

International transfers

If data is processed outside Indonesia, we ensure comparable protection via contracts and technical measures.

Contact

Email: [email protected] • Phone: +62 812-3456-7890

Data Protection Contact (ID): Whisper Springvale, Jakarta, Indonesia. If you have any concerns, contact us first so we can assist promptly.